Frequently Asked Questions (FAQs)
General
What is telehealth, and how does it work?
Telehealth allows you to consult with a healthcare provider through video calls, phone calls, or secure messaging, eliminating the need for in-person visits.
Do I need to download an app to use your services?
No, you can access virtual visits through a secure web link.
What conditions can be treated through telehealth?
We treat a wide range of conditions, including colds, flu, infections, chronic disease management, mental health concerns, skin issues, and more.
What if I need an in-person visit or physical exam?
If an in-person visit is necessary, we will refer you to a local provider, urgent care, or specialist.
Do you accept insurance?
No, we are a cash-pay-only clinic. This allows us to provide transparent pricing and affordable healthcare without the hassle of insurance approvals.
How do I schedule an appointment?
You can schedule an appointment online through our website.
How soon can I see a doctor?
Same-day or next-day appointments are often available.
What technology do I need for a virtual visit?
A smartphone, tablet, or computer with a camera, microphone, and internet connection is required.
Pricing & Payment
How much does a virtual visit cost?
Our self-pay pricing starts at $75 per visit. We offer transparent, upfront pricing with no hidden fees.
What forms of payment do you accept?
We accept credit cards, debit cards, Zelle, and FSA.
Can I use my HSA/FSA to pay for a visit?
Yes, our services are eligible for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
Are there any membership plans or discounts available?
Yes, we offer membership plans for individuals and families that include discounted visits and priority scheduling.
Do I have to pay before my appointment?
Yes, payment is required at the time of booking to confirm your appointment.
Prescriptions & Medications
Can I get a refill on my current medication?
Yes, we offer medication refills as long as it's appropriate for telehealth care.
Can you send prescriptions to any pharmacy?
Yes, we can send prescriptions to any U.S. pharmacy of your choice.
What if I have a reaction to a prescribed medication?
Contact us immediately for a follow-up or seek emergency care if symptoms are severe.
Cancellations & Support
What is your cancellation policy?
You can cancel or reschedule your appointment up to 24 hours before your scheduled visit without a fee.
What if I have technical issues during my appointment?
Our support team is available to help you troubleshoot or reschedule if necessary.
How can I contact customer support?
You can reach us via phone, email, or live chat on our website.
Medical Services
Can I get a prescription through a telehealth visit?
Yes, our provider can prescribe medications and send them to your preferred pharmacy.
Do you offer mental health services?
Yes, we provide virtual therapy, counseling, and medication management for anxiety, depression, ADHD, and more.
Can I get a lab test or blood work ordered through telehealth?
Yes, we can order lab tests, which you can complete at a nearby lab facility. We will provide a lab requisition form, and you will pay the lab directly for testing.
Can I get a doctor’s note for work or school?
Yes, we provide doctor’s notes and medical excuse letters when appropriate.
Privacy & Security
Is my telehealth visit private and secure?
Yes, we use HIPAA-compliant technology to protect your privacy.
Will my medical records be shared with other providers?
Only with your consent, we can share your records with other healthcare providers for continuity of care.
For New Patients
Do you accept new patients?
Yes! You can register and book your first appointment online.
How do I create an account?
Simply click on "Sign Up" and follow the registration steps.
What should I do before my first virtual visit?
Make sure you have a stable internet connection, a quiet place, and any relevant medical history ready.
For Families & Children
Do you provide telehealth services for children?
Yes, we treat children for common illnesses, minor injuries, and wellness consultations.
Can I schedule an appointment for my child?
Yes, parents or guardians can schedule visits on behalf of their children.
Can my entire family use one account?
Yes, you can add family members to your account for easy access.
©Copyright. All rights reserved.
We need your consent to load the translations
We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.